Terms & Conditions
In order to proceed, you must read and accept the below listed terms and conditions by check on term and condition button
You will verify and confirm that the product(s) and order quantity(s), payment method, delivery method and delivery address selected by you are correct upon order confirmation.
Upon order confirmation,you authorize the company to charge your credit/debit card to pay for the said order, if you select credit card as your payment method.
You agreed to pay the handling charge according weight (Peninsular Malaysia) or flat shipping rate RM10 (East Malaysia) if your order total is less than RM110 (Peninsular) respectively.
After your order confirmation, you agree that the order submitted online cannot be amended, deleted or exchange with other products.
You agreed that Shaklee will deliver the order to you as follow :
For local / main city – 4 – 5 working days from the day you placed the order online.
For outstation & Sabah & Sarawak – 7 – 10 working days from the day you placed the order online
Upon receiving of your order from courier service, you shall check and ensure the product(s) and quantity(s) delivered to you are correct as per your order submitted. You shall contact us within 48 hours if you found any discrepancies. Any discrepancies reported after that will not be attended.
Order submitted online is not returnable or exchangeable unless the product(s) delivered to you are not as per the order submitted, having quality issue or not in consumable condition.
When you seek to avail of the Shaklee Guarantee, kindly sign an exchange/refund receipt with the following information:
The reason for the exchange or refund of the product;
Item description, quantity, lot number, and size;
Monetary value of product returned/exchanged
Name, address and telephone number of consumer, and
Date of return.
As soon as you have signed the exchange/refund receipt, Shaklee will provide with replacement product or refund of the price paid.
In submitting the exchange/refund receipt to Shaklee, please indicate the order number, if available, under which the returned product was originally purchased from Shaklee. Shaklee will provide you with replacement product upon receipt of the returned product and the exchange/refund receipt.
Shaklee Guarantee does not apply to multiple unit or case quantity inventory returns, or return of products past its expiry date.
Product Return Policy – Defect Product
Products are allowed to be returned ONLY upon fulfilling the following conditions: -
Quality issue due to manufacturing defects based on specific description ascertained by the Company, OR
Product damaged (e.g. dented, leaking, broken and etc.) during transportation process, in which should be reported to Shaklee Customer Service within 3 working days from the date of receipt, except for
Product defect due to the negligence, mishandling or improper storage by the distributor/ customer.
Product returned must be in original packing with contents not less than 80% of the packing size.
Shaklee shall only accept return of defective products within 60 days from the date of purchase. All product returns must be supported by original Shaklee Invoice or Packslip with the duly completed Product Exchange/Return Form with the following information:
the reason for exchange
item description, quantity, lot number
monetary value of product returned
name, address and contact number of the consumer
date of product returned
NO cash refund is allowed.